To order by phone call 888-464-6275
For more information contact info@GOiMARK.com
1. What kind of maintenance can I expect with the iMARK Die Cutter?The machine itself requires no maintenance. There are two consumable items with the iMARK Die Cutter—the cutting plastic and multi-purpose carrier tray. Replacement cost of the cutting plastic is relatively inexpensive, at pennies per wallet photo or business card. Three sheets of cutting plastic come with the system, and we recommend the plastic be replaced every 100 cuts, 50 cuts per side. The tray should be replaced if the metal shows signs of stretching (generally caused by using single format dies one at a time).
2. How do I get more cutting plastic?Always keep extra sheets of cutting plastic on hand. When using the second or third sheet, simply order a set of plastic sheets from your dealer or call iMARK directly. Cutting plastic is available in packages of three or 12 sheets.
3. What happens if there are problems with the system?Customer Service is of utmost importance to iMARK. Customers can call iMARK directly with questions or to request additional information. We can be reached during business hours at our toll-free number 888-GOiMARK (888-464-6275) in the U.S., or with our international number 509-586-3659. Contact us by e-mail at anytime info@GOiMARK.com.
4. If I send my jobs out to a local die cutter, why do I need a system like this?The iMARK Die Cutter allows control over every phase of workflow, through print finishing. It eliminates dependence on outside suppliers for critical delivery dates and provides a means of controlling turnaround time and order delivery for customers.
5. What's the advantage of iMARK over other die cutters?
6. We have a machine like this, and it doesn't work very well. Does the iMARK Die Cutter work better?Yes! And you can trade in your old machine if it is an AccuCut MARK IV Pro-Cutting machine. AccuCut discontinued this machine many years ago because it truly did not meet the customer's needs. The company realized the Pro-Cutting Kit had problems with registration and immediately removed the product from the market. We now offer the option of trading the MARK IV Pro-Cutting system for an iMARK machine to ensure quality results.
We recommend upgrading to the iMARK Die Cutter for higher quality and more consistent results. This professional system is easy to use, provides accurate registration, higher production—more overall satisfaction for your business. We believe it is well worth the investment.
Order your iMARK unit for $595 and we will issue an RMA Number to return the old machine. Ship the old machine to us, and you will be credited $210 once it is deemed to be in saleable condition. iMARK cannot issue credit for dies.
7. What advantages do standard dies offer over custom dies?Standard dies are kept in inventory for immediate shipping, while custom dies usually ship in a few weeks after approval of layout. Standard dies cost less than custom dies.
8. Do I have to oversize printed images to allow the iMARK dies to cut properly?iMARK recommends you oversize images or print with a bleed for results of the highest quality. It is best to plan on cutting 1/16" inside the printed image's border to accommodate the inconsistencies of printer output.
If you need to cut exactly the same size image printed, iMARK can make you a die to do just that. However, the consistency of the printed image in relation to the edge of the paper is critical for accurate results.
9. Do I need separate dies to cut wallet photos AND trading cards?iMARK dies designed to cut wallet photos are suitable for cutting most trader cards depending on the overall thickness. iMARK standard print dies for wallet photos have radius corners, but we offer dies with square corners as well.
10. Can I order dies to cut images that stay connected and don't fall out of the sheet?iMARK offers nick-cut dies with tiny uncut links. These dies produce full sheets of connected images. There is a $25 extra charge for this service. Trader card and Fun pack dies are nick-cut.
11. Can I order dies that kiss-cut?A true kiss-cut cuts through the front layer of an image, but not through the back. It's not possible to produce a true kiss-cut with the iMARK Die Cutter due to the amount of pressure exerted as the machine cuts.
iMARK can create dies with nick-cuts to produce full sheets of connected images. There is no a $25 charge for this service.
12. What is the iMARK Dry Mount System and how does it work?Dry mounting is a permanent mounting process by which photographs, art, signage, graphics and other materials are adhered to rigid mounting materials. It is used when a flat image is desired. The mounting materials are usually a cardboard material or foam board. However, other types of board can be used, depending on how the mounted piece will be used. Simply order the Dry Mounting accessory.
13. What is the iMARK Texturing System?iMARK discontinued the texturing accessory because it produced uneven texture, which we consider unacceptable for printed images. Texture systems are available at:
14. What kind of warranty does the iMARK System have?Your iMARK Die Cutter has a one-year warranty. If you experience defects in materials or workmanship, contact iMARK Customer Service. This warranty does not cover multi-purpose plastic sheets, die trays or steel-rule dies. Plastic sheets and trays are consumable parts that need to be replaced periodically, depending on use. iMARK steel-rule dies are guaranteed for 90 days. Click here to download a copy of the iMARK Owner's Manual.